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Portsmouth area community calendar now at Portsmouth – Coast Ski Club will meet at 7:00 pm on Monday, February 14 at Redhook Brewery in the meeting room on the floor, Pease International Tradeport. Plans for the next ski trip will be discussed. Club members will present a. Norma Michaels ..
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Citizens and Service Delivery (Paperback) $47.3 In many low and middle income countries, dismal failures in the quality of public service delivery such as absenteeism among teachers and doctors and leakages of public funds have driven the agenda for better governance and accountability. This has raised interest in the idea that citizens can contribute to improved quality of service delivery by holding policy-makers and providers of services accountable. This proposition is particularly resonant when it comes to the human development sectors ? health, education and social protection ? which involve close interactions between providers and citizens/users of services.Governments, NGOs, and donors alike have been experimenting with various ?social accountability? tools that aim to inform citizens and communities about their rights, the standards of service delivery they should expect, and actual performance; and facilitate access to formal redress mechanisms to address service failures. The report reviews how citizens ? individually and collectively ? can influence service delivery through access to information and opportunities to use it to hold providers ? both frontline service providers and program managers ? accountable. It focuses on social accountability measures that support the use of information to increase transparency and service delivery and grievance redress mechanisms to help citizens use information to improve accountability. The report takes stock of what is known from international evidence and from within projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work. It synthesizes experience to date; identifies what resources are needed to support more effective use of social accountability tools and approaches; and formulates considerations for their use in human development.The report concludes that the relationships between citizens, policy-makers, program managers, and service providers are complicated, not always direct or easily altered through a s